Last updated: 1 July 2025
This Privacy Policy describes how Vertex AI (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you use our website, services, or interact with our content.
We respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our services, you agree to the practices outlined in this policy.
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1. What Personal Information We Collect
We may collect and store personal information that you voluntarily provide to us through our website forms, online programs, booking systems, or other contact methods. This may include (but is not limited to):
• Full name
• Email address
• Phone number
• Location and time zone
• Any other details you choose to provide when booking a call or using our services
We collect this information to provide personalized care, assess your suitability for our services, communicate with you, and improve your experience.
By submitting your information through our website, forms, or booking systems, you consent to be contacted by us via phone, SMS, email, or WhatsApp regarding our services. You may opt out at any time by replying "STOP" to SMS/WhatsApp or by clicking "unsubscribe" in our emails.
2. How Your Information is Used
We may use your personal information to:
• Respond to enquiries and schedule consultations
• Deliver personalized services or support
• Send relevant updates, emails, or offers (you can unsubscribe anytime)
• Process payments and verify transactions
• Improve our website and customer experience
• Comply with legal obligations
3. Data Storage & International Transfers
Your data is stored securely on encrypted servers, and we take reasonable steps to protect it from unauthorized access, misuse, or disclosure.
We may store or process data in countries outside of Australia, including but not limited to the United States, using secure third-party platforms. By using our services, you consent to the international transfer of your personal data.
4. Third-Party Tools We Use
We use trusted third-party services to help operate our business, including but not limited to:
• Stripe (payment processing)
• GoHighLevel or similar CRM/marketing tools
• WordPress (website platform)
• Google Analytics (website analytics)
• Meta/Facebook (advertising and tracking)
These providers may have access to limited personal data as required to perform their services. We do not sell or rent your personal information to any third parties.
5. Access, Correction, and Deletion of Data
You may request access to, correction of, or deletion of your personal information at any time by contacting us at [email protected].
We may ask you to verify your identity before processing such requests to ensure your privacy is protected.
7. Your Rights (International Users)
If you are located outside Australia (e.g. in the EU, UK, Canada, US, or New Zealand), we will take reasonable steps to comply with applicable privacy laws such as the General Data Protection Regulation (GDPR) where required.
You may have additional rights under your local privacy laws, including the right to access or erase your data, or restrict processing.
8. Security
We implement appropriate physical, technical, and organizational safeguards to protect your personal information. While we take reasonable precautions, no method of transmission over the internet is 100% secure.
9. Cookies & Tracking Technologies
We may use cookies and similar technologies to enhance user experience, analyze traffic, and improve our website. You can choose to disable cookies in your browser settings.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and continued use of our services after changes indicates acceptance.
11. Contact
If you have questions, complaints, or requests relating to your personal data or this policy, please contact us at: [email protected].